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Distributel is committed to providing the best quality of customer service. We are proud of our customer service and encourage you to provide feedback on
how we could improve our service or pay us a compliment about the service you have received. All too often, great customer service goes unnoticed.
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.
If your have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done
so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website
at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Monday to Friday 8:00 a.m. to 9:00 p.m.
Saturday 9 a.m. to 5 p.m.